Operating regulations

1. Operating Principles of the E-commerce Website coniume-steeldesign.com

1.1.

The website coniume-steeldesign.com is owned by CONIUME STEEL DESIGN. The website serves customers across all 63 provinces and cities of Vietnam, as well as international customers, and those who wish to purchase products but cannot visit the physical store in person.

1.2.

Organizations and individuals participating in transactions on coniume-steeldesign.com are free to reach agreements based on mutual respect for the legitimate rights and interests of all parties involved in the purchase and sale of goods, products, and services through contracts, provided that such agreements do not violate the provisions of law.

1.3.

Goods, products, and services transacted on coniume-steeldesign.com must fully comply with relevant legal regulations and must not fall under cases prohibited from business or advertising under applicable laws.

1.4.

Buying and selling activities conducted through coniume-steeldesign.com must be carried out in a public and transparent manner, ensuring the rights and interests of consumers.

2. Target Users and Scope of Application

These regulations apply to all customers participating in transactions on the website coniume-steeldesign.com.
All contents within these regulations must comply with the current legal system of Vietnam.
When using the website coniume-steeldesign.com, customers are responsible for understanding their own legal obligations under current Vietnamese laws and the content published on coniume-steeldesign.com.

3. Transaction Process and Methods on coniume-steeldesign.com

coniume-steeldesign.com is built to provide maximum support to customers looking to shop for goods online.

Beyond providing comprehensive details about the products customers are interested in, coniume-steeldesign.com also advises on alternative product options tailored to customer needs. Additionally, it offers customers a trusted catalog filled with full information regarding prices, manufacturers, warranty periods, structural details, and operating systems to guarantee that the highest quality machinery and equipment reach the customer.

Customers can purchase goods online and have them delivered to their doorstep. When intending to buy goods on coniume-steeldesign.com, customers should follow these steps:

Search & Review: Search and review product information, pricing, and customer support policies offered by coniume-steeldesign.com, then select the appropriate product for purchase.
Add to Cart: Once a suitable product is selected, the customer can add it to the shopping cart and continue browsing other products, or proceed directly to the checkout section.
Order Verification: Based on the information provided by the customer when placing an order on coniume-steeldesign.com, the company’s sales representatives will contact the customer to verify the order.
Payment Method: The customer selects a payment method for the product value (direct purchase, bank transfer, or payment upon delivery/COD).
Receipt of Goods: The customer receives the product.

Payment Methods

For remote or long-distance customers, you can transfer funds or make payments through secured payment systems and provide your delivery address. CONIUME STEEL DESIGN will deliver the goods directly to your location.

4. Protection of Consumer Rights

Customers should place orders directly on the official website coniume-steeldesign.com to ensure security and protect their own rights.
Transaction Monitoring: All customer transactions with coniume-steeldesign.com will be recorded in our management system, where statuses are regularly updated and monitored by dedicated customer service representatives.
We closely monitor our service quality through customer feedback.
Product Complaint Mechanism: Customers have the right to submit complaints regarding products, services, or the attitude of transactional staff directly to the Administration of coniume-steeldesign.com. Upon receiving this feedback, the CONIUME STEEL DESIGN administration team will verify the information. If the reflection is accurate, we will take timely and appropriate disciplinary actions depending on the severity of the violation.

CONIUME STEEL DESIGN accepts complaints through the following channels:

Via the contact page or customer comments section on the website.
Via email: cskh@coniumesteeldesign.com

5. Support Mechanism

We publicly disclose our dispute resolution mechanism for any conflicts arising during transactions on coniume-steeldesign.com. When consumers buy goods or services and a complaint arises regarding the product, or if their legitimate interests are compromised, our company will actively support the consumer to protect their lawful rights and interests.

We are committed to providing enthusiastic customer consultation and support at all times.

6. Rights and Responsibilities of CONIUME STEEL DESIGN

6.1. Rights

6.1.1. The website coniume-steeldesign.com will provide services and products to customers after they have completed all mandatory procedures and conditions required by our company.
6.1.2. The e-commerce website coniume-steeldesign.com will formulate service policies and publicly announce them on the website.
6.1.3. In the event that there are grounds to prove that product information provided on coniume-steeldesign.com is inaccurate, misleading, incomplete, or violates Vietnamese law or traditional customs, coniume-steeldesign.com reserves the right to reject, suspend, or terminate the sale of that supplier’s product.
6.1.4. The e-commerce website coniume-steeldesign.com retains the copyright to the services and content on the website in accordance with intellectual property protection laws in Vietnam. All logos, icons, and content across different languages belong to the ownership of coniume-steeldesign.com. Any illegal copying, utilization, or dissemination of these ownership rights is strictly prohibited.
6.1.5. coniume-steeldesign.com reserves the right to change service and product price lists, as well as payment methods, during the period of service provision based on the website’s needs and capabilities.

6.2. Obligations

6.2.2. coniume-steeldesign.com will implement and cooperate with partners to develop service systems and utility tools that facilitate customer transactions on the website.
6.2.3. coniume-steeldesign.com is responsible for building and expanding an information base regarding: foreign trade practices, e-commerce, domestic and international commercial law documents, foreign markets, and other news relevant to the operations of coniume-steeldesign.com.
6.2.4. coniume-steeldesign.com will conduct promotional and marketing activities for the website within permissible limits and conditions, contributing to expanding and connecting nationwide product searches for customers transacting on the website.

7. Terms of Application

The regulations of the e-commerce website coniume-steeldesign.com officially take effect from the date they are posted on the website maydapdatanh.com. The e-commerce website coniume-steeldesign.com reserves the right to amend these regulations by publishing an announcement on the website.
Amended regulations will take effect from the date specified in the modification notice. Continued use of the services by customers after the amended regulations are published and implemented implies their acceptance of these modifications.
Any disputes arising between the e-commerce website coniume-steeldesign.com and its members will be resolved first through amicable negotiation. In the event that a mutually desirable agreement cannot be reached, either party has the right to bring the matter before a competent local People’s Court for resolution.